This is a high-impact leadership role at the intersection of technology and customer success. You’ll lead a talented team delivering world-class support and technical excellence across our mmWave system products, from pre-sales and deployment to ongoing customer partnerships. You’ll be the bridge between innovation and real-world delivery, shaping how our customers experience cutting-edge wireless technology across global markets.

Who are we?

We are a fast-growing UK technology business specialising in advanced connectivity solutions, developing high-performance 60 GHz transport and mobility mesh systems that deliver secure, ultra-low-latency connectivity for demanding defence and high-speed transport applications.

We work together with integrators, manufacturers, and service providers to deliver the superior connectivity needed for the data-intensive applications of the future. That is why we are trusted partners of the world’s biggest names in telecoms and technology.

We are seeking a Head of Customer Engineering to lead the definition and system architecture of our products, transforming marketing and mission requirements into precise product specifications that our engineering teams can deliver against.

About the Role

The Head of Customer Engineering is a highly visible leadership role reporting to the Chief Operating Officer Engaging. As well as being an individual contributor, the role requires direct customer engagement alongside technical leadership and management of the team as they focus on delivering and supporting our mmWave system products.

This Customer Engineering team plays a central role in delivering our products to Customers, by supporting them through pre-sales and early engagements, bring-up and deployment. We nurture strong sustainable customer relationships and a world class support experience, contributing to product trials and deployments with our partners and customers in various lab and field environments globally. Our three areas of focus are pre-sales, new product introduction and support.

The Head of Customer Engineering key areas or responsibility are:

• All activity within the Customer Engineering team, including the technical leadership and line management of a team of Field Application Engineers.
• Management of reported customer issues, and their resolution directly by the customer engineering team, or through liaison with wider engineering teams where required.
• Engaging with internal stakeholders on new product and feature development and validation.
• Acting as the technical lead in presales customer engagements, providing technical expertise to the sales and marketing team, and leading the development of new customer solutions incorporating Blu Wireless products.
• Technical account management and support of channel partners.
• Leading the team to:
  • Deliver first-class support to customers, across 1^st line to 4^th line engagements.
  • Be the internal “first customer”, undertaking validation of new releases, features and products.
  • Plan and execute product field trials, both internally to support product development, and in conjunction with customers to assist them in their evaluation of our products.
  • Plan and execute public product demonstrations at trade shows, and bespoke private demonstrations.
  • Develop and deliver product training to customers.
  • Develop system solutions that incorporate Blu Wireless products by both working with customers to create bespoke solutions, and creating broadly applicable example solutions to facilitate and accelerate customer adoption.

About You

You bring a Bachelor’s or Master’s degree (or equivalent experience) in a relevant technical field, underpinned by more than a decade of hands-on experience in wireless communications, networking, or systems engineering. You’re adept at managing complex stakeholder relationships (from customers and partners to cross-functional internal teams) and you thrive in environments where technical leadership, organisation, and collaboration are key to success.

Your background combines strong technical depth with practical, operational experience. You have led teams in the operation and deployment of wireless communication systems, with Wi-Fi-based technologies being a distinct advantage. You’re equally comfortable designing, setting up, and supporting data networks (including Layer 2 switching and VLAN configuration, Layer 3 routing, and common network services) ensuring reliability, performance, and security across diverse environments.

A natural problem solver, you bring a structured approach to troubleshooting and diagnosing software, networking, and system-level issues. Your analytical mindset enables you to identify root causes quickly and deliver effective, lasting solutions. Experience in customer domains such as Networking for Rail or Defence Tactical Communications will further distinguish your profile.

You excel at communicating complex technical subjects with clarity and confidence, whether engaging technical specialists or non-technical stakeholders. Your ability to lead, motivate, and develop a team, fostering both accountability and professional growth, sets you apart as a capable and inspiring leader.
Personally, you’re resourceful, innovative, and calm under pressure. You prioritise effectively, execute decisively, and consistently uphold high standards of quality in your own work and that of your team. You empower others to make sound decisions within a supportive, challenging environment, and you actively pursue continuous learning and improvement. A willingness to travel, including internationally, ensures you remain connected with customers, partners, and colleagues wherever your expertise is needed.

Application Process

Our normal process will involve an on-line interview and then an in-person meeting at our Bristol office (we will assist with any travel or accommodation needs).

If you have a medical condition or an individual need for an adjustment to our process, please let us know so we can support your application.

If you’re excited about this role but your experience doesn’t align perfectly with the job description, we encourage you to apply as you may be the right candidate for many reasons other than just those outlined in this advert.

Recognition and Respect

We recognise, respect, and choose to employ people with different perspectives and experiences, because we know that this makes us a stronger and better organisation.  We are working hard to eliminate any barriers so that everyone has equal opportunity for advancement.  It isn’t always easy, but we are striving to create an environment which accepts, respects, and harnesses the impact of different ideas, experiences and perspectives to deliver greater value.

Hybrid Working

We encourage our team to be physically present in our office at certain times of the week.  This is because we value the improve collaborative working and learning opportunities that this allows.  We are a team of experts, so debating and sharing knowledge is a central part or our working culture and community spirt.  We also recognise the benefits that working remotely or from home can bring.  As a business we have adapted, and we continue to respect that we have a diverse team.  We value and benefit from having time together in the office, but we also understand that reducing our commute, being available to our families and having quiet times to concentrate are important too.  Our hybrid working model offers our team the flexibility to suit all circumstances, all individuals and all preferences.

Benefits

We offer a host of benefits to help make life easier to navigate so that you can focus on the things that matter.  This includes medical insurance and a health cash plan scheme for every-day expenses, we will match your pension contributions up to 5% and we offer life assurance as standard.

Our maternity, paternity and shared parental leave and pay policies are enhanced to support your family life, and we encourage you to take advantage of our numerous salary sacrifice schemes to help make life more affordable.