About the Role

Based in our office in central Bristol, the core purpose of this role is to support the IT infrastructure and provide first level support to our team of engineers and operational staff.

You’ll be required to provide support to a wide range of users.  This will include:

• The physical set up, provisioning and maintenance of:
  • Servers running Rocky and Ubuntu Linux
  • Infrastructure services e.g. DNS, NTP, DHCP
  • Networking equipment – Meraki and Cisco
  • Corporate firewall and VPN for remote access
  • Microsoft 365 services
  • Local AD and Azure
  • Laptops/Windows operating system and integration with above services
  • Disk storage management
  • Backup environment including server, client and cloud
  • Cloud service administration – Atlassian, Cognidox, SAML integrations
• Troubleshooting
• Management of asset tracking/procedure,
• Physical infrastructure maintenance – lab racking, cabling and other infrastructure
• Daily health checks and backup reviews.

Once confident with the environment, you will be involved in project work including compliance with various security certifications, documentation reviews and contributing to the department knowledge base.

There will be occasional need for you to work outside normal working hours.  You will receive training and development as you will be involved in every area of IT Infrastructure, with many opportunities to learn from experienced people.

About You

Your Technical Abilities:

• You will be either a graduate with an IT degree or you’ll be qualified by experience with about two years in an IT admin or support role.
• You’ll have a basic understanding of LAN networking, and you will have been exposed to Linus.
• You will have experience of at least two of the following:
  • Linux/UNIX
  • Windows
  • Active Directory
  • Microsoft 365
  • Firewalls

Your Personal Qualities:

• Willing to learn and get involved in all aspects of IT support.
• Helpful demeanour and positive communicator.
• Able to work independently.
• Calm under pressure.

About The Team

We are a team of highly skilled engineers and professionals, passionate about delivering cutting edge technology.  We work hard, support each other, and take pride in everything we do.  In this role, you would report to the IT Support Manager, and you would be a member of a wider team of operational staff which includes finance, office management and HR.

Who are we?

We are disrupting the market with our ultra-fast and seamless 5G wireless system solutions.  We are committed to developing cutting-edge network technology that helps set our customer apart as market leaders and innovators.

From our Global HQ in Bristol, we are leading a new era of high-speed connectivity.  We utilise mmWave frequencies to generate cost-effective, reliable, and ultra-fast wireless networks.

Our unique mmWave solutions are engineered for emerging connectivity needs – from smart city networks to connected vehicles.  We work together with integrators, manufacturers, and service providers to deliver the superior speeds of connectivity needed for the data-intensive applications of the future.  That’s why we’re trusted partners of the world’s biggest names in telecoms and technology.

Recognition and Respect

We recognise, respect, and choose to employ people with different perspectives and experiences, because we know that this makes us a stronger and better organisation.  We are working hard to eliminate any barriers so that everyone has equal opportunity for advancement.  It isn’t always easy, but we are striving to create an environment which accepts, respects, and harnesses the impact of different ideas, experiences and perspectives to deliver greater value.

Hybrid Working

We encourage our team to be physically present in our office at certain times of the week.  This is because we value the improve collaborative working and learning opportunities that this allows.  We are a team of experts, so debating and sharing knowledge is a central part or our working culture and community spirt.  We also recognise the benefits that working remotely or from home can bring.  As a business we have adapted, and we continue to respect that we have a diverse team.  We value and benefit from having time together in the office, but we also understand that reducing our commute, being available to our families and having quiet times to concentrate are important too.  Our hybrid working model offers our team the flexibility to suit all circumstances, all individuals and all preferences.

Benefits

We offer a host of benefits to help make life easier to navigate so that you can focus on the things that matter.  This includes medical insurance and a health cash plan scheme for every-day expenses, we will match your pension contributions up to 5% and we offer life assurance as standard.

Our maternity, paternity and shared parental leave and pay policies are enhanced to support your family life, and we encourage you to take advantage of our numerous salary sacrifice schemes to help make life more affordable.

Application Process

If you are excited about this role but your experience does not align perfectly with the job description, we encourage you to apply as you may be the right candidate for many reasons other than just those outlined in this advert.

If you have a medical condition or an individual need for an adjustment to our process, please let us know so we can support your application.

Our normal process will involve an on-line interview and then an in-person meeting at our Bristol office (we will assist with any travel or accommodation needs).